Dear Customer,  

Due to COVID-19, you may receive your package a day or two Later than the expected delivery date. 

All orders placed before 3:00 PM Eastern Standard Time, Monday through Friday, are arranged and shipped the same day for same-day delivery and overnight express shipping orders.  

Packages are only delivered Monday through Friday. Delivery is NOT available on Saturday, Sunday and national holidays due to limitation, even if you selected a weekend or holiday on the calendar. 

 We usually process and ship orders the same business day from Fort Lauderdale, Florida. All orders placed before 3pm during hours of operation (Monday-Friday) will be shipped the same day. If your order is placed after 3pm, your order will be shipped the following business day. We do not ship on weekends and U.S. federal holidays. 

Orders showing delivered.  If you order is delivered to the shipping address verified on your order and you haven't received it for any reason, you must contact the carrier it was shipped with to have them locate the package. We are not held liable for any package(s) that has been shipped to a verified shipping address that you confirmed on your order. Once a package has left our facility, we have no control over your package.

Signatures are required on all orders

                         If You Need To Modify Or Cancel Your Order

If you need to modify or cancel your order, you must do so within 2 hours of placing your order. Canceling is free of charge, and a full refund will be issued. You may modify these orders for an additional cost. The cost will be determined based on the change since we work to process and ship your order in a timely manner.  

Once we ship the order, we will send you a tracking number for each individual package so you'll be able to track it and know where your package is at any time.  




Shipping
To return your product, you should mail your product to: Smoke Direct Distro - 
3026 sw 42nd way, suite 3, Fort Lauderdale, Florida 33312

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

                                 If Your Product Lost in Transit
Email us info@smokedirect.com  A customer care representative will reply to you within 24 to 48 hours and determine the next step. Only replacement Products are available for items lost in transit. No refund will be issued. 

Late Arrival of Packages 

We understand that you buy a Product for special, time-sensitive occasions. We will do our best to deliver your package on the date specified; however, because we use a third party shipping carrier, we cannot guarantee delivery dates. We deeply apologize for the carrier's lateness, but no refund or credit will be issued if a package arrives late.  

The Smokers world of Hollywood team works very hard to make and deliver all our Product on time. Our dedicated team will do our best for you and your loved ones to receive the products on time, Thank you.

Shipping Times 

Handling time 1-2 Business days
Shipping time - 2 to 3 business days.